Refund policy
Last updated: 5 July 2026
At ZepDecor, we keep things simple and fair. Here's everything you need to know about our return and refund policy.
When We Accept Returns
Returns are accepted within 24 hours of delivery in the following cases only:
- Quality Issues — We stand by every product sold on ZepDecor. If you experience any quality issue of any nature, we offer a no-questions-asked replacement.
- Damaged or Missing Product — If your order arrives damaged or with missing items, we will resolve it immediately.
Important Conditions:
- Product packaging must be unopened
- Product must be unused
- No scratches, dents, or marks on the product
⚠️ Returns are not accepted for misordered or excessively ordered products where there is no issue with the product itself.
Refunds
Refunds are processed immediately back to the original payment source or as store credits — your choice.
Non-Returnable & Non-Refundable Products
Certain products purchased under special sale events are strictly final sale — no returns, no exchanges, no refunds. These include products purchased during:
- 🏷️ Clearance Sale
- 🏷️ End-of-Season Sale (EOSS)
- 🏷️ Flash Sales / Loot Deals
- 🏷️ Mega / Maha Sale
- 🏷️ The "GOAT" Sale
Contact Us
For any return or refund queries, please contact us at:
📧 support@zepdecor.com
📞 +91 83103 75083