Privacy policy

Last updated: 5 July 2026

This Privacy Policy describes how ZepDecor (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zepdecor.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations (including GST/tax compliance under Indian law), enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number
  • Account information including your username, password, security questions
  • Shopping information including the items you view, put in your cart or add to your wishlist
  • Customer support information including the information you choose to include in communications with us

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Companies who support our Site and Services, such as Shopify
  • Our payment processors, who collect payment information to process your payment and fulfill your orders
  • When you visit our Site or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to process payments, fulfill orders, send notifications related to purchases, returns and exchanges, manage your account, arrange shipping, and facilitate returns.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending communications by email or SMS, and to show you relevant advertisements.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
  • Communicating with You. We use your personal information to provide customer support and improve our Services.
  • GST & Legal Compliance. We use your information to comply with applicable Indian tax laws, including issuing GST-compliant invoices and maintaining records as required.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services, run analytics, and better understand user interaction. Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies can negatively impact your user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

  • Vendors or third parties who perform services on our behalf (e.g., payment processing, logistics, data analytics, customer support, cloud storage, fulfilment and shipping)
  • Business and marketing partners, including Shopify, to provide services and advertise to you
  • When you direct or consent to our disclosure of certain information to third parties
  • In connection with a business transaction such as a merger or bankruptcy
  • To comply with any applicable legal obligations, including responding to government or regulatory requests under Indian law

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations (including GST record-keeping requirements), resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on applicable law, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know — Request access to personal information we hold about you
  • Right to Delete — Request that we delete personal information we maintain about you
  • Right to Correct — Request correction of inaccurate personal information
  • Right of Portability — Receive a copy of your personal information
  • Withdrawal of Consent — Where we rely on consent, you may withdraw it at any time
  • Managing Communication Preferences — Opt out of promotional emails at any time using the unsubscribe option

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge your complaint with the relevant data protection authority.

Contact

Questions about this Privacy Policy should be sent to us at privacy@zepdecor.com

Our contact information is posted below:

Trade Name: ZepDecor 

Legal Name: SHIVSHAKTHI HARDWARES 

Store Address: No 3/11/1, Ground, 1st & 2nd Floor, Opp IDBI Layout, Kothanur Main Road, Gottigere, Bengaluru Urban, Karnataka – 560083, India 

Phone: +91 83103 75083 

Email: privacy@zepdecor.com